Support: Accounting / Billing Questions

Q. How can I deposit funds, and what payment methods do you accept?

A. Please visit www.gft.com.au/support/deposit/ for complete deposit instructions and accepted payment methods. You can deposit funds online by credit card (Visa, Master Card, American Express or Discover), PayPal® or wire transfer. Please note that you can change the web address on the deposit forms from http to https to ensure that your data is encrypted and transmitted securely.

Q. What is the inactivity fee?

A. An inactivity fee is charged to accounts that haven't traded for 60 or more days, click here to view the fee schedule for other base currencies. There are two ways to avoid being assessed the inactivity fee prior to the 60th day of inactivity:

1. You must place a trade

-OR-

2. Contact GFT in writing that you would like us to deactivate your account

Q. Are there any costs involved with having my account deactivated?

A. No, there are no costs associated with deactivating or reactivating your live account.

Q. Can the account be deactivated then reactivated at a later date?

A. Yes, we are able to deactivate your live account for a period of no longer than six months. Just contact us to let us know to deactivate the account and then contact us once again to reactivate the account.

Note: Your account will be automatically reactivated after the expiration of the deactivation period.

Q. Will I be charged for the inactivity fee while my account is deactivated?

A. No, your account will not be assessed the inactivity fee while inactivated. However, be aware that when an account is reactivated, it is with the impression that you will begin live trading. The inactivity fee is calculated from the last trade date regardless of whether an account was deactivated or not. Our billing date is the 25th of the month, so once your account is reactivated, you would have until the 25th of the month to place a trade before being marked as Inactive once again.

Q. I was billed an inactivity fee. Now, I have placed a trade. Will I still be charged the inactivity fee?

A. Yes, you will still receive a fee for the current month. Please refer to the above question regarding inactivity fees for further clarification.

Q. How do I deactivate and reactivate my live forex trading account?

A. To deactivate and reactivate your live currency trading account, simply contact us online or by phone or fax to alert us that you wish to deactivate or reactivate your live account. Please be sure to include your name and account number on the correspondence. Remember, you will not have access to the live platform of the DealBook® 360 trading software while deactivated.

Q. I made a deposit to my GFT live forex trading account, but do not see it reflected in my balance yet.

A. Please contact us with your name, live account number, date of the transfer, the account number to which the funds were transferred, and if possible and applicable, a copy of wire transfer receipt.