SYSTEM PERFORMANCE DISCLOSURE
FACTORS THAT MAY AFFECT SYSTEM PERFORMANCE. GFT provides trading technology for Client’s use in connection with foreign currency and off-exchange options transactions made by Client with GFT. Such trading technology includes, but is not limited to, web applications, application program interfaces, software, software code, programs, protocols and displays (collectively “Technology”) for trading, analyzing trades and markets, and constructing automated trading systems. As with use of any technology, there may be times you experience a delay or breakdown of system operations, problems with performance of the trading system, malfunctions of Technology, or delays or interruptions in transmission of orders. The factors which could reasonably be expected to materially affect the performance of the Technology are excessive call volume, failure of transmission or communication equipment on the Internet or otherwise, communications problems, computer software or hardware breakdowns, malfunctioning errors, and other problems or glitches associated with computer problems as well as other technical causes.
ALTERNATIVE TRADING METHOD WHEN SYSTEM GOES DOWN OR REACHES UNACCEPTABLE PERFORMANCE LEVELS. If you need to place an order by phone when the system goes down or reaches unacceptable performance levels, please call our 24-hour dealing desk at:
USA / Canada: 877.465.0787
International: 616.974.3670
CONTACT INFORMATION DURING SYSTEM OUTAGE OR SLOWDOWN OR FOR ANY OTHER ISSUES. In the event that you need to contact GFT’s Accounting, Customer Service, or Technical Support please call:
USA / Canada: 800.465.4373
International: 616.956.9273
CD01A.584.110811