How do I deposit/withdraw funds from my GFT Account?
For more information on how to deposit funds, click
here.
To withdraw funds, fill out the form
here.
Are there education/training modules available?
Sure – if you want to learn about DealBook® we have
many video tutorials.
You also can have a broker walk you through DealBook® over the phone or sign
up for a live webinar.
If you’re looking for trading ideas and commentary, head over to
FX360.com for trading information from Boris Schlossberg and Kathy Lien.
I am receiving the “Login Error – Username/password incorrect”
message. What do I do?
Make sure you are entering the Username and Password exactly how you received it
since it’s case sensitive. Also, make sure the correct system type is selected
on the login screen – for example, if you are trying to log in to the demo,
make sure that "demo system" is selected on the login screen. If you still
aren’t able to log in or if you have forgotten your password,
contact us and we’ll be happy to help.
Which currencies are accepted by GFT and can I pay in a currency other than my GFT
account base currency?
GFT accepts any currency we trade, but there’s a conversion fee if your deposit
is in a currency other than your base currency. Base currencies are: USD, JPY, EUR,
AUD, CHF, GBP, CAD and PLN.
What is the inactivity fee?
Customer accounts will be subject to a monthly inactivity fee if no trading activity has occurred for a period of 60 days or more. Trading activity is defined as the opening and/or closing of a position or maintaining an open position during that period. Click here to view the fee schedule.
There are two ways to avoid being assessed the inactivity fee before the 60th day of inactivity:
1. You must place a trade
OR
2. Contact GFT in writing that you would like us to deactivate your account.
Are there costs involved with having my account deactivated?
No, there are no costs associated with deactivating or reactivating your live account.
Can the account be deactivated then reactivated at a later date?
Yes, we are able to deactivate your live account. Just contact us to let us know to deactivate the account and then contact us once again to reactivate the account.
Will I be charged for the inactivity fee while my account is deactivated?
No, your account will not be assessed the inactivity fee while inactivated. However, be aware that when an account is reactivated, it is with the impression that you will be doing live trading. The inactivity fee is calculated from the last trade date, regardless of whether an account was deactivated or not. Our billing date is the 25th of the month, so once your account is reactivated, you would have until the 25th of the month to place a trade before being marked as inactive once again.
I was billed an inactivity fee. Now, I have placed a trade. Will I still be charged the inactivity fee?
Yes, you will still receive a fee for the current month. Please refer to the above question regarding inactivity fees for further clarification.
I was billed an inactivity fee. Is there any way that I can recover this fee?
Yes, recovering the fees are very easy. All you have to do is trade. Once you place a trade in your account, contact GFT and we will refund your inactivity fee for one month. For every month that you trade, you can be refunded one inactivity fee. If you have any questions, please contact GFT.
How do I deactivate and reactivate my live trading account?
To deactivate and reactivate your live trading account, simply contact us online or by phone or fax to alert us that you want to deactivate or reactivate your live account. Please be sure to include your name and account number on the correspondence. Remember, you will not have access to the live platform of the DealBook® 360 trading software while deactivated.