Looking for something?
Chances are you’ll find it here.
Account Documents
To view a complete list of account documents,
click here.
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Funds Request
To submit a funds request, click here.
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Funds Transfer
To submit a request to transfer funds from one account to another,
click here.
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Lot Size Change
To submit a request to change your lot size,
click here.
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Position-based Trading
To submit a request to change to or from position-based trading,
click here.
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How do I deposit/withdraw funds from my GFT Account?
For more information on how to deposit funds, click
here.
To withdraw funds, fill out the form
here.
Are there education/training modules available?
Sure – if you want to learn about DealBook® we have
many video tutorials.
You also can have a broker walk you through DealBook® over the phone or sign
up for a live webinar.
If you’re looking for trading ideas and commentary, head over to
FX360.com for trading information from Boris Schlossberg and Kathy Lien.
What do I do if I get the message “You are already registered with another
demo user”?
You have had a demo account in the past, and most likely it has expired. If you
are looking to have it extended you will need to talk
to a forex specialist.
I’m having some issues logging in to DealBook®. What do I do?
If you are having login issues, contact our technical support
here.
How do I access DealBook® 360 if I am behind a firewall?
- Disable the Windows XP Service Pack 2 Firewall for Windows XP users. In the Control
Panel you’ll find the “Windows Firewall” icon where you can set
it to “on” or “off.”
- Disable any internet security or firewall specific software, or configure it to
allow DealBook® the access it needs. DealBook® requires ports 8080, 443
and 17326/17325.
- Disable antivirus blocking. Most antivirus software published in or after 2004 will
have port-blocking capabilities.
- Make sure that port forwarding and hardware firewall settings are disabled on any
existing network routers. Out of the box, a router should not have any of these
settings enabled. If you are not comfortable disabling them, configure them for
the port numbers above (#2).
- Reset your modem or firewall. Make sure it’s off at least 30 seconds before
restoring power so that all static electricity has subsided.
- If this doesn’t work, contact one of our support
specialists and we’ll walk you through the process.
I am receiving the “Login Error – Username/password incorrect”
message. What do I do?
Make sure you are entering the Username and Password exactly how you received it
since it’s case sensitive. Also, make sure the correct system type is selected
on the login screen – for example, if you are trying to log in to the demo,
make sure that "demo system" is selected on the login screen. If you still
aren’t able to log in or if you have forgotten your password,
contact us and we’ll be happy to help.
Can I use DealBook® 360 on my mobile device?
We offer DealBook® Mobile for several phone types, including the iPhone®. Find
download information here.
You can also access DealBook® WEB from your web-enabled phone.
Which currencies are accepted by GFT and can I pay in a currency other than my GFT
account base currency?
GFT accepts any currency we trade, but there’s a conversion fee if your deposit
is in a currency other than your base currency. Base currencies are: USD, JPY, EUR,
AUD, CHF, GBP, CAD and PLN.
What is the inactivity fee?
Customer accounts will be subject to a monthly inactivity fee if no trading activity has occurred for a period of 60 days or more. Trading activity is defined as the opening and/or closing of a position or maintaining an open position during that period. Click here to view the fee schedule.
There are two ways to avoid being assessed the inactivity fee before the 60th day of inactivity:
1. You must place a trade
OR
2. Contact GFT in writing that you would like us to deactivate your account.
Are there costs involved with having my account deactivated?
No, there are no costs associated with deactivating or reactivating your live account.
Can the account be deactivated then reactivated at a later date?
Yes, we are able to deactivate your live account. Just contact us to let us know to deactivate the account and then contact us once again to reactivate the account.
Will I be charged for the inactivity fee while my account is deactivated?
No, your account will not be assessed the inactivity fee while inactivated. However, be aware that when an account is reactivated, it is with the impression that you will be doing live trading. The inactivity fee is calculated from the last trade date, regardless of whether an account was deactivated or not. Our billing date is the 25th of the month, so once your account is reactivated, you would have until the 25th of the month to place a trade before being marked as inactive once again.
I was billed an inactivity fee. Now, I have placed a trade. Will I still be charged the inactivity fee?
Yes, you will still receive a fee for the current month. Please refer to the above question regarding inactivity fees for further clarification.
I was billed an inactivity fee. Is there any way that I can recover this fee?
Yes, recovering the fees are very easy. All you have to do is trade. Once you place a trade in your account, contact GFT and we will refund your inactivity fee for one month. For every month that you trade, you can be refunded one inactivity fee. If you have any questions, please contact GFT.
How do I deactivate and reactivate my live trading account?
To deactivate and reactivate your live trading account, simply contact us online or by phone or fax to alert us that you want to deactivate or reactivate your live account. Please be sure to include your name and account number on the correspondence. Remember, you will not have access to the live platform of the DealBook® 360 trading software while deactivated.
GFT Markets Active Trader
i) Q: What is the GFT Markets Active Trader program?
The GFT Markets Active Trader program is specifically designed to deliver an unparalleled trading experience for high volume traders. The initial launch of GFT Markets’ Active Trader program includes GFT Markets’ G3BO™ (Global Best Bid Best Offer) spot FX product. A minimum deposit of $10,000 is required.
GFT Markets’ Active Trader Program also leverages GFT Markets’ liquidity, offering tradable rates up to 5m notional on seven major currency pairs.
ii) Q: What is GFT Markets’ Global Best Bid, Best Offer (G3BO)™ price feed?
GFT Markets’ G3BO™ delivers tight spreads with added commission. This provides highly competitive, total pricing on currency pairs to GFT Markets customers who are high volume traders. The commission tiers are based on monthly trading volumes, with commissions being charged at a specific rate per tier until the next volume tier is reached, at which time the trades will be charged at the new (reduced) commission rate. Until the commission rates are automated later in 2012, your volume will be charged at the highest commission rate, and you will be rebated at the end of the month for volumes tiered at reduced commission rates.
iii) Q: What markets have GFT Markets’ G3BO™ pricing?
The initial release of the GFT Markets Active Trader program will offer pricing on forex only.
iv) Q: What currency pairs can I trade as on the GFT Markets Active Trader program?
When you sign up for the GFT Markets Active Trader program, you can trade all of our currency pairs. GFT Markets also guarantees tradable rates up to 5m notional value on seven major currency pairs: AUD/USD, EUR/JPY, EUR/USD, GBP/USD, USD/CAD, USD/CHF, and USD/JPY.
v) Q: Which trading platform offers the GFT Markets G3BO™ price feeds?
When you sign up for GFT Markets Active Trader program, you’ll be able to trade using the entire DealBook® suite of software which includes live streaming of CNBC.
vi) Q: Why should I sign up for Active Trader?
The GFT Markets Active Trader program includes:
- GFT Markets’ G3BO™ highly competitive total pricing (with tight spreads* and low commissions)
- Dedicated Active Trader Specialist sales support (a sales resource that’s highly trained in the markets, the GFT Markets Active Trader program, and trading mindset)
- Minimum deposit of USD $10,000
- No minimum volume commitment (commission rate is tiered based on volume)
- Guaranteed tradable rates up to five million notional value on seven major currency pairs: AUD/USD, EUR/JPY, EUR/USD, GBP/USD, USD/CAD, USD/CHF, & USD/JPY.
*Compared with standard GFT Markets pricing
vii) Q: How can I sign up for GFT Markets Active Trader program?
You can sign up for the GFT Markets Active Trader program when you open an account with a minimum deposit of USD $10,000. While there is no minimum volume requirement, commission rates are tiered based on how often you trade.
viii) Q: Can I sign up for a demo account?
Yes. GFT Markets provides a free demo account to any interested traders who complete the online form. Once the form is submitted, a user ID and password will be emailed to you, which you can use to activate your demo. You can practice on this account for ten days using the real-time GFT Markets G3BO pricing. Commissions are not added to the demo price feed, so you can experience true GFT Markets G3BO spreads!
You can open up a live account any time through the GFT Markets standard application process, but you will need to talk to an Active Trader Specialist to permission your account to trade. They will request that you complete a supplemental form describing the tiered commission rates and how they are calculated based on your trading volumes.
ix) Q: I’m ready to start trading. How do I open a live account? Can I open one without the demo?
Yes, you can open a live Active Trader account without a demo using GFT Markets’ standard application process. You will need to talk to an Active Trader Specialist to complete a supplemental form, agreeing to the tiered commission rates per volumes traded. The supplemental also explains in detail how the commission is calculated.
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